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Frequently Asked Questions
Our Glass
Yes. Every MISHKAH piece is mouth-blown by artisans in our Cairo atelier, established in 1985, then finished by hand in 24K gold. No two pieces pass through the same breath.
Because it was made by a person, not a machine. Subtle variations in curve, thickness and gold application are the signature of hand-blown glass — they are what distinguish an atelier piece from a factory one. We consider them part of the work.
Wash gently by hand in lukewarm water with a soft cloth. Avoid dishwashers, abrasive sponges and sudden temperature changes. The 24K gold finish should never be scrubbed — a soft, dry cloth is all it asks.
Yes. Our bottles are crafted in borosilicate glass, suitable for perfume and fragrance oils. We recommend rinsing and drying fully before first use.
Shipping & Delivery
Worldwide, from our atelier in Cairo via DHL Express. Complimentary shipping applies to orders above the threshold shown at checkout.
Retail orders ship DAP (Delivered At Place): any import duties or taxes are collected by your local customs authority upon arrival. For wholesale orders, DDP (duties and taxes paid) terms are available — see our Trade programme.
Orders are prepared and dispatched within 2–4 business days. DHL Express delivery typically takes 3–7 business days depending on destination.
Each piece is individually wrapped and suspended in protective packaging designed for hand-blown glass. In the rare event a piece arrives damaged, photograph it within 48 hours of delivery and write to us — we will replace it.
Orders & Returns
Unworn, undamaged pieces in their original packaging may be returned within 14 days of delivery. Return shipping is arranged by the customer. Full details are in our Refund Policy.
We accept payment securely via PayPal, which supports major credit and debit cards worldwide.
Trade & Wholesale
Yes — wholesale is at the heart of what we do. Apply through our Trade page for access to wholesale pricing, lead times and minimum order details.
Our atelier accommodates bespoke forms, colours and volumes for trade clients. Begin with a Trade enquiry and we will guide you through the process.
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